Finished knit or crochet pieces 1-5 days. Yarn 1-3 business days. Pom poms 1-3 business days. Custom orders will be addressed when you reach out via e-mail to request a custom order.

We do our best to make sure that the pictures of yarn online accurately represent each and every color and on each base. However, some variations in hand-dyed yarn are normal and what makes our yarn special. We update our pictures regularly so that they can be as accurate as possible, but due to screen settings and lighting, there may be some variation, so please keep that in mind while shopping.

To get the most accurate representation of color on the website, we recommend that you turn the brightness of your screen up as high as it will go, and remove any filters you may have. You can also message us for a virtual shopping appointment and we can shop together over zoom. Although there may still be some differences, this gives you an opportunity to chat with someone who is looking at the colors and combinations in real time to give advice; like shopping with a friend. These are still best representations, and you may not be getting the exact skeins you see.

Let me help you get started on your latest yarn project by winding your yarn! We offer a paid winding service for any yarn purchases made on our website. You just need to add the yarn to your cart with the option, “Please cake my yarn.” Find the service in each yarn listing.

I do take custom orders and you can inquire about one in the contact me page, e-mail me, or send me a message on my business Instagram account. It is mandatory to help me get an idea of what you would like.

All custom orders will need to be approved before any payment is made. Once it is approved, the payment needs to be made before I can start work on your custom order.

Our busy season is from August-December so please give us a 2-4 week notice. Materials may need to be purchased in order to get you that perfect custom order!

Returns

Digital files are a non-returnable item due to the nature of the purchase. I cannot accept any returns on knit or crochet patterns. I do offer help if you have any questions that are related to the pattern. Reach out via e-mail or go to the contact page to submit a request for help.

Yarn and Poms

I do not accept returns on yarn or poms but if you are unsure of a color or need additional photos please reach out and I would love to help you find that perfect color of yarn or poms! It’s my absolute favorite part about being in the yarn business! So fun!

If there is a defective package or the order is wrong, please reach out via e-mail so we can get the issue taken care of as soon as possible.

Shipping

We ship orders Monday through Friday. We try our best to ship out orders the day after they are placed (if not the same day), but please allow 1-3 business days for fulfillment for our ready-to-ship orders. Custom orders are discussed during our conversation before checkout.

Holidays are dependent on the service we use to ship through. We do our best to communicate shipping times during the holidays.

All of my classes are held in person as of now. I have them listed in my “Classes” section. These are local classes held in Ripon, Tracy, Lathrop, Escalon, and Manteca California.

I provide classes for knitters and crocheters of a maximum of 15 students and are normally about 2 hours long.

The skill level will be listed in the description of the service.

You can reach us anytime by our contact page or email us at Bamsyarnstudio@yahoo.com. We aim to respond quickly—24-48 hours.